Shipping & Returns

Immediate Local Pickup

Products in stock can be picked up 15 minutes following ordering from Companion Animal Veterinary Hospital in Dapto. Please see the staff at reception and let them know your name and that you have purchased online and they hand you the product. There is parking available at the rear of the practice. Pickup is available 8:30am-6pm Monday to Friday and 8:30am-1pm on Saturdays.

 

General Shipping

Shipping is provided via Sendle. To get an approximate delivery estimate visit the sendle delivery estimator and enter Sydney as the sender location

At present we do not supply to any locations outside of Australia. If you wish we did please let us know.

Returns

Prevention is better than cure! If you’re not sure

  • If we stuffed up we’ll fix it.
  • If it’s defective we’ll fix that too.
  • If you make the wrong choice:
    • You have 10 days from the date of shipping to commence return of your product.
    • The product won’t be refunded or replaced if the packaging has been breached or damaged in any way (this is to ensure that there is no tampering of products to protect your purchases)
    • Return shipping will be deducted from any refund or replacement product.

If you want to return a product please commence the return process here